The point is that American Airlines is clearly a failing company. They’re losing hundreds of millions of dollars every quarter. The experience of traveling on one of their flights is terrible. Their website is terrible. These facts are not unrelated.
How does this happen? It happens when a company is run by executives who don’t have taste and aren’t concerned about customer experience.
– Daring Fireball Linked List: Joshua Blankenship on the American Airlines/Dustin Curtis Thing
Apple — it’s about changing the world. For everyone else, it’s about the money.
– The Man Who Named the iMac and Wrote Think Different
It struck me that there wasn’t furniture good enough for Steve Jobs in the world. He’d rather have nothing if he couldn’t have perfection.
About Me
Welcome on Mathieu Thouvenin's Tumblr! I will post all sorts of random stuff here, unlike on my blog.
